Question 1

How can I place an order?

Accepted Answer

Due to COVID-19 we are only accepting orders by email or phone. You will receive an order form and a proof prior to production. All artwork is subject to client approval before any order is processed. Upon approval, you will be required to pay for your order by cash drop-off, Cheque, PayPal or e-transfer. You will receive an email confirmation when your order is ready for pick up or delivered.

Question 2

What files types you use?

Accepted Answer

Bitmap Files: TIFF, JPEG or PSD (min. 300dpi) Vector Files: EPS, AI, SVG or CorelDraw Embroidery Files: OFM or DST

Question 3

I have my own shirt, can I get you to print on it?"

Accepted Answer

Of course! It has to be new, and with the tags attached still.

Question 4

Branding? I have no clue where to start.

Accepted Answer

It can be overwhelming. But we'll go step by step and make sure we're always moving in the right direstion. Logo first, business cards next, so on and so forth. Start small, end BIG.

Question 5

How do I return defective merchandise?

Accepted Answer

With receipt, claims for defective merchandise must be reported within 14 days of invoice. It will be inspected for misuse and handled as per our guarantee policy.   We cannot accept responsibility for items that are ordered by the customer in an incorrect size/ colour.

Question 6

How can I arrange for a pick-up, do you deliver?"

Accepted Answer

Orders can be curbside pickup, just by calling the shop (519-990-8286). Shipping inside of Windsor is free, but outside of Windsor is at your expense. Please contact us for a shipping & delivery quote.

“Creativity is allowing yourself to make mistakes. Art is knowing which ones to keep.” —Scott Adams

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